Being sacchrine is overrated

Maybe I'm crazy, but there's something wrong when an employee expects a customer to be "nice and friendly" to them when the customer is pissed off that the company is screwing up the product that the customer ordered and sees absolutely nothing wrong with said screw-up. It's been a few years since I've been in a customer service, but if this is what's acceptable for customer service (i.e. expect the customer to be overly nice and "friendly" [yes, he used the word "friendly"] to you when you've screwed up and the customer is contacting you regarding said screw-up), then maybe the service industry is where all self-entitled brats should find work.

The situation is that I was annoyed with the rescheduling of two make-up classes for two class that have been canceled. Since the TA is the one who appears to handling all of the scheduling and communications between the professor and us "lowly" students, I emailed him (partly to tell him that one of the days that he listed as being a make-up day was in the middle of spring break) to air my grievances and to point out that having both on the same weekday at the same time (Wednesdays at noon) was maybe not the best idea considering that last time, only a third (if that) showed up (I only went because my conflicting class was canceled for that day). I only sent the email because the mp3 recording of the last make-up class was complete shit. Half of the lecture wasn't recorded and the other half was some garbled nonsense that was indecipherable (even the professor admitted that it was a shitty recording), so thank God I was able to go. Said TA got his panties in a twist and told me that he didn't appreciate being talked down to by a peer, that I shouldn't be so rude or harsh, and that I could have asked about changing the day in a nice and friendly manner. First, we aren't peers in this situation. I'm paying your fat ass to improve my class experience. That makes me your customer, not your fucking peer. Second, if I'm frustrated or pissed off about the product that I'm getting because it isn't what I bargained for, there is no way in hell that I'm going to bend over backwards to kiss your ass when I contact you about it. If you think that every goddamn client should be kissing your ass every time they see you no matter how badly you're fucking their shit up that they're paying you to take care of, then you're fucking DELUSIONAL.

Fuck that shit.